Resources

Frequently asked questions.

Whether you’re a retailer or supplier you’ll find answers to our most commonly asked questions below. If you already use SmarterX and need help, head over to our Support Center.

For Retailers

Who do you work with?

We work with 25 trusted North American retailers representing over $200 billionin commerce including big-box retailers, national grocery chains, and warehouse clubs. Our work powers product compliance, waste reduction, better supply chain decisions, and greater sustainability.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What products and categories do you support?

We support all regulated consumer products and all products as required by our retailer and partner compliance programs. This includes formulated products (e.g. beauty and household products), electrical goods and products with electronic components, and products with regulated ingredients and chemistry (e.g. food supplements and alcohol).

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What regulations do you cover?

We connect hazardous and regulated consumer products to over 7,000 regulations for shipping, handling, storage, and safe disposal. Products are classified using DOT, RCRA, IATA, EPA, OSHA, and IMDG regulations, plus state-specific regulations and laws. Our team of regulatory experts works closely with HCPA, RILA, COSTHA, and ERCC, staying up-to-date on policy changes.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

How do brands get started with SmarterX?

Our self-service registration process registers and classifies products in a matter of minutes. Our bulk registration tools can register multiple UPCs quickly using publicly-available data, minimizing the work for brands. Once a brand has registered their product(s), the information can be shared with other retailers making it easier for brands and suppliers.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Can you accommodate custom business rules?

Absolutely! We know there are lots of different ways to handle a specific product’s life cycle. We work with you to set up custom rules that ensure products move through your supply chain efficiently, and determine the best possible end-of-life pathway for non-saleable goods. Whether it’s identifying a more efficient shipping route, a battery recycling program, or a local donation partner, SmarterX handles custom rules with ease.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

What data and reporting can I access?

We provide data and analytics to track back-of-store waste handling, waste diversion, and donations. Built-in measurement and reporting show specific waste streams, cost of waste, waste diversion, generator status, reclamation, and donation volumes. All data can be viewed at the regional, store, category, and product level.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

How do you help our brands and suppliers?

Because we don’t require a product’s full formulation to accurately classify it, our registration, classification, and compliance processes are quicker and easier than other solutions. In addition to safely getting products on shelves faster, not requiring all of a brand’s proprietary information builds trust between our company and the businesses we support.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

For Brand & Suppliers

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Who do you work with?

We work with brands, retailers, supply chain partners, and nonprofits across the retail ecosystem. Our clients include: 

  • Over 1,700 suppliers and brands, from large manufacturers with thousands of UPCs to startups securing their first retail placement. The world’s most recognized personal care, household, and electronics companies are registered with SmarterX. 
  • 25 trusted North American retailers representing over $200 billion in commerce including big-box retailers, national grocery chains, and warehouse clubs
  • In addition, we are partners with 1WorldSynch, Manhattan Associates, Feeding America, GS1, the HCPA, and RILA. See our full list of partners here.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

How easy is it to register my products?

Because we don’t require a product’s full formulation to accurately classify it, our registration, classification, and compliance processes are quicker and easier than other solutions. Our self-service registration process registers and classifies products in a matter of minutes. Our bulk registration tools can register multiple UPCs quickly using publicly-available data, reducing the amount of information you need to provide. Once registered, products can be shared with other retailers meaning you only have to complete the registration process once.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

How does registering with SmarterX help brands and suppliers?

SmarterX data gets your products onto retailers’ shelves and websites faster. Our approach reduces human error, identifies products that have been over-classified, and surfaces new exemptions. We remove bad data from the item management process while facilitating compliance and supporting new and better ways for you to ship and sell your products.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Do I need to share the full formulation of my product(s)?

We do NOT require a product’s full formulation to safely and accurately classify it—in most cases, publicly-available information is all it takes! Your proprietary information belongs to you. We will only ask for additional ingredients or formulations when they are necessary to complete a product classification or satisfy specific retailer requirements, such as a paraben-free claim. In addition to safely getting products on shelves faster, not requiring full formulations builds trust between our company and the businesses we support.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

How do I get started with SmarterX?

Go to portal.smarterx.com, click the “new customer” button, and we will set up your account. Once you're set up, the self-service registration process helps you register and classify products in a matter of minutes. Or, our bulk registration tool helps you register multiple UPCs quickly using publicly-available data, minimizing the work on your end. Once you have registered your product(s), they can be shared with other retailers—this makes it easier and quicker for you to stay compliant and benefit from our data and classifications. Our onboarding team will be there to help you should you have questions along the way.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

For Developers

Have a question about our API solutions? Check out the questions we get most often here.

No items found.
Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Question text goes here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.