Frequently asked questions.

We work with 25 trusted North American retailers representing over $200 billionin commerce including big-box retailers, national grocery chains, and warehouse clubs. Our work powers product compliance, waste reduction, better supply chain decisions, and greater sustainability.

We support all regulated consumer products and all products as required by our retailer and partner compliance programs. This includes formulated products (e.g. beauty and household products), electrical goods and products with electronic components, and products with regulated ingredients and chemistry (e.g. food supplements and alcohol).

We connect hazardous and regulated consumer products to over 7,000 regulations for shipping, handling, storage, and safe disposal. Products are classified using DOT, RCRA, IATA, EPA, OSHA, and IMDG regulations, plus state-specific regulations and laws. Our team of regulatory experts works closely with HCPA, RILA, COSTHA, and ERCC, staying up-to-date on policy changes.

Our self-service registration process registers and classifies products in a matter of minutes. Our bulk registration tools can register multiple UPCs quickly using publicly-available data, minimizing the work for brands. Once a brand has registered their product(s), the information can be shared with other retailers making it easier for brands and suppliers.

Absolutely! We know there are lots of different ways to handle a specific product’s life cycle. We work with you to set up custom rules that ensure products move through your supply chain efficiently, and determine the best possible end-of-life pathway for non-saleable goods. Whether it’s identifying a more efficient shipping route, a battery recycling program, or a local donation partner, SmarterX handles custom rules with ease.

We provide data and analytics to track back-of-store waste handling, waste diversion, and donations. Built-in measurement and reporting show specific waste streams, cost of waste, waste diversion, generator status, reclamation, and donation volumes. All data can be viewed at the regional, store, category, and product level.

Because we don’t require a product’s full formulation to accurately classify it, our registration, classification, and compliance processes are quicker and easier than other solutions. In addition to safely getting products on shelves faster, not requiring all of a brand’s proprietary information builds trust between our company and the businesses we support.

We work with brands, retailers, supply chain partners, and nonprofits across the retail ecosystem. Our clients include: 

• Over 1,700 suppliers and brands, from large manufacturers with thousands of UPCs to startups securing their first retail placement. The world’s most recognized personal care, household, and electronics companies are registered with SmarterX. 
• 25 trusted North American retailers representing over $200 billion in commerce including big-box retailers, national grocery chains, and warehouse clubs
• In addition, we are partners with 1WorldSynch, Manhattan Associates, Feeding America, GS1, the HCPA, and RILA. See our full list of partners here.

Because we don’t require a product’s full formulation to accurately classify it, our registration, classification, and compliance processes are quicker and easier than other solutions. Our self-service registration process registers and classifies products in a matter of minutes. Our bulk registration tools can register multiple UPCs quickly using publicly-available data, reducing the amount of information you need to provide. Once registered, products can be shared with other retailers meaning you only have to complete the registration process once.

SmarterX data gets your products onto retailers’ shelves and websites faster. Our approach reduces human error, identifies products that have been over-classified, and surfaces new exemptions. We remove bad data from the item management process while facilitating compliance and supporting new and better ways for you to ship and sell your products.

We do NOT require a product’s full formulation to safely and accurately classify it—in most cases, publicly-available information is all it takes! Your proprietary information belongs to you. We will only ask for additional ingredients or formulations when they are necessary to complete a product classification or satisfy specific retailer requirements, such as a paraben-free claim. In addition to safely getting products on shelves faster, not requiring full formulations builds trust between our company and the businesses we support.

Go to portal.smarterx.com, click the “new customer” button, and we will set up your account. Once you're set up, the self-service registration process helps you register and classify products in a matter of minutes. Or, our bulk registration tool helps you register multiple UPCs quickly using publicly-available data, minimizing the work on your end. Once you have registered your product(s), they can be shared with other retailers—this makes it easier and quicker for you to stay compliant and benefit from our data and classifications. Our onboarding team will be there to help you should you have questions along the way.